General Terms and Conditions

This web site is operated by British American Tobacco Belgium NV/SA, De Koninckstraat 38, B-1080 Brussels, Belgium, RPR Brussels, 0440.785.123, VAT number BE 440.785.123 ("British American Tobacco", "we", "us", "our"). Please read these conditions of use ("conditions") carefully. These conditions may be amended by British American Tobacco from time to time. Please review these conditions regularly to ensure that you are aware of any changes. By accessing this web site you agree to be bound by these conditions, your continued use of the web site after the conditions have been changed means you agree to be legally bound by these conditions as updated and/or amended. If you do not agree to be bound by these conditions you should not access or view this web site. The conditions of use contain two sections: our privacy policy and the general terms of use.

Any questions or enquiries which you have in relation to this web site or in relation to British American Tobacco should be addressed to British American Tobacco Belgium through Contact Us. 

Privacy Policy
We respect the privacy of every individual who visits our web site.

1. Information about you
When you visit certain areas of our web site we may ask you for information about yourself, such as name, address, and email address.  This information is processed by British American Tobacco Belgium NV/SA, De Koninckstraat 38, B-1080 Brussels, Belgium to provide you with information or to reply to your queries. If you provide us your contact details to receive commercial communication regarding our products and/or services, you are always entitled to unsubscribe without charges to the receipt of such communication.

2. Our use of this information
From time to time we may share the information you give us with our affiliate companies, in particular with British American Tobacco (Holdings) Limited and British American Tobacco (Investments) Limited and with our contractors, agents or representatives who are required to have access to this information in the course of providing services to us. If the authorized recipients under this clause are located outside the European Union, you agree to this transfer of your personal data outside the European Union.  Other than as required by law, or as set out in this privacy statement, we will not disclose information about you to any third party without your permission.

3. Security
British American Tobacco will take reasonable precautions to prevent the loss, misuse or alteration of information you give us. Any recipient of this information is required to keep that information confidential. If you have given us information about yourself and would like copies of that information, or if you would like us to correct any factual inaccuracies in that information, or if you would like that information deleted from our records, then please contact us using the Contact Us section. We will supply, correct or delete information about you on our files as soon as practicable.

4. Internet Protocol addresses
In order to improve our services to web site users, we may record your visit by noting your Internet Protocol (IP) address. From this, we are able to gather statistics on web site use and the interests of our users. However, your IP address does not always necessarily allow you to be personally identified by us.

5. Use of cookies
You accept that in order to offer you an optimal service and information, we may occasionally make use of cookies or related technologies.  A “cookie” is a small file that is stored by our web site in the browser of your PC: this cookie can be collected during a later visit to the same web site.  This information can include: your IP address, browser type, domain names, access times and referring web site addresses. The “cookie” that our web site stores with you cannot be read by another web site than ours.  We may use “cookies” only for the execution or facilitation of the transmission of communications, for the provision of general statistics regarding the use of our web site, or for the supply of a service on your request, for instance, to register your preference for specific types of information or your access code, which prevents that you have to re-enter the same data via your keyboard for each visit to the web site.  Most of the “cookies” are only operative for the duration of a single session or visit.  None of them contains information on the basis of which you could be contacted by telephone, e-mail or “snail mail”/postal mail.  You can set your web browser so that it informs you about the receipt of a “cookie” or enables you to refuse the installation of a “cookie” on your hard disk. However, please be aware that if you refuse the installation of “cookies” in your browser, some web pages will not open correctly and the web site might not be accessible in the same way.

General terms of use

1.This web site is provided to you free of charge, without any warranties or guarantees unless specifically stated. The information contained in this web site is intended for general information purposes only. British American Tobacco has made all reasonable efforts to ensure that the information on this web site is correct at the time of inclusion.

2. References on this web site to British American Tobacco refer to that company when denoting opinion and, collectively or individually as the case may be, to group operating companies when denoting business activity.

3. Except as expressly provided for on this web site, British American Tobacco is not responsible for the content or use of any web pages or any messages sent or received by you.

4. All copyright, trademarks, and other intellectual property rights used as part of this web site are vested in British American Tobacco and /or its licensors. You acquire no rights in the web site other than the limited right to use the web site in accordance with these conditions of use. You are permitted to print out or download information and content from this web site for your own personal, non-commercial use. You may not offer for sale or sell or distribute over any medium, any part of this web site or its content. You may not make any part of the web site available as part of another web site, whether by hyperlink framing on the Internet or otherwise unless you have been authorised to do so in writing by British American Tobacco.

5.You shall not use this web site for any illegal purposes and in particular agree that you shall not send, use, copy, post or allow any posting which is defamatory or obscene or which is abusive, indecent or in breach of the privacy of any person. You agree not to send any unsolicited promotional or advertising material, spam or similar materials or any volume messages which may interfere with the operation of this web site or with the enjoyment of this web site by other visitors.

6. British American Tobacco reserves the right at any time and without notice to enhance, modify, alter, suspend or permanently discontinue all or any part of this web site and to restrict or prohibit access to it.

7. British American Tobacco will not intentionally collect any information about visitors to this web site who are under eighteen years of age. If British American Tobacco becomes aware that a child has provided any information this will immediately be deleted from British American Tobacco’s records.

8.You hereby agree to indemnify British American Tobacco against any costs, claims, losses and damages (including legal fees) incurred by or awarded against British American Tobacco as a result of your misuse of this web site or your breach of these conditions of use.

9. While this web site may provide links to other web sites British American Tobacco has no control over such sites. Links are provided for convenience only and no endorsement of any party, products or services is expressed or implied. British American Tobacco cannot accept any liability for the accuracy or otherwise of any content or the security of any activity carried out on such other sites. Your use of such sites is at your sole risk.

10. If you are in breach of the conditions of use including British American Tobacco’s privacy policy British American Tobacco may as its option, suspend or block your access to this web site and refuse to provide you with any further access to it.

11. This web site is provided to you free of charge, and neither British American Tobacco nor any of its subsidiary or affiliated companies accept any liability to you (except in the case of personal injury or death caused by its negligence or for fraud) or as required by law whether in contract, tort (including negligence) or otherwise, arising out of it in connection with this web site, even if the damages result from our serious fault. Your sole remedy is to discontinue using this web site.

12. We are subject to the supervision of the “FOD Financiën, D & A - Centrale administratie der douane en accijnzen”, Koning Albert II laan 33 (North Galaxy NGA10) bus 37, B-1030 Brussels. 

13. These conditions of use and the content of this web site are governed by Belgian law. Brussels courts shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with the web site.